Items purchased online from Axielle can be returned within 24hrs with evidence of purchase except for edible and perishable items. Such items should be inspected immediately on receipt and if found to be faulty or wrong delivery, immediately call the customer care line to register your complaint. Items purchased at our physical shops should be inspected before leaving the shop. Return of items for the physical shops will not be accepted.
If an item supplied from an online purchase is found to be faulty or a wrong delivery and the fault is wholly that of Axielle, a refund for the purchase shall be made within 72hrs if the item cannot be replaced. There shall be no refund for items purchased at the physical shops if the items are taken out and returned.
